Who we are
Our website address is: https://beaconbarkers.co.uk
At Beacon Barkers Pet Centre, we take your privacy and the protection of your personal information seriously. This Privacy Policy outlines how we collect, use, and safeguard the personal data you provide when using our services or interacting with our website. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information in several ways, including when you visit our website, make an inquiry, or book a service with us. The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, and postal address.
- Pet Information: Details about your pets, including breed, age, health conditions, and dietary requirements.
- Payment Information: Payment details for booking our services (processed securely through third-party payment providers).
- Other Information: Any additional details you voluntarily provide when interacting with us, including preferences and special requests.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To manage and fulfill bookings for services such as kennel boarding, grooming, pet transport, dog walking, and home visits.
- Customer Communication: To respond to inquiries, provide service updates, and send important notifications related to your bookings or account.
- Improving Our Services: To enhance the customer experience, improve our website, and understand how you interact with our services.
- Marketing and Promotions: With your consent, we may send you information about special offers, promotions, and updates. You can opt-out of these communications at any time.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests or enforcing our terms and conditions.
3. How We Protect Your Information
We are committed to ensuring the security of your personal information. We implement a variety of security measures, including encryption, secure storage, and access controls, to safeguard your data. We also ensure that any third parties we work with to process payments or handle personal data are also compliant with industry-standard privacy and security practices.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers (such as payment processors and pet transport companies) who assist in delivering services on our behalf. These providers are obligated to protect your information and only use it for the purposes we specify.
- Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or respond to lawful requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device to help us remember your preferences, track website usage, and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of some parts of our website.
6. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations or legitimate business interests.
- Opt-out: Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Withdrawal of Consent: You may withdraw any consent you have given for the processing of your personal data.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect or solicit personal information from anyone under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and notify you of any significant changes. The “Last Updated” date at the bottom of this page indicates when the most recent version of this policy was posted.
10. The Beacon Barkers app
If you switch on “Let Beacon Barkers know I’m using the app” in the Me tab, we keep your name and email address, a random code for your phone, whether it’s an iPhone or Android phone, the app version, your notification choices and, if you turn on notifications, your phone’s notification address. We use these to send you the updates and offers you have chosen. We store them with our automation provider and send notifications through Expo’s notification service, which process them for us. We never sell your details or pass them on for others to market to you.You can switch this off at any time, or tap “Delete my data” in the Me tab, and we will remove your details from our list. Your pets’ details, and your name and email as saved in the app, stay on your phone and are not sent to us unless you switch this on. Bookings are made with Revelation Pets and Book Your Pet, who have their own privacy policies.Questions? Email enquiry@beaconbarkers.co.uk
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Beacon Barkers Pet Centre
Email: enquiry@beaconbarkers.co.uk
Phone: 01562 731123
Address: [Insert Address]
We will do our best to respond to your request in a timely and efficient manner.
Last Updated: October 2026
